BizFlowy Privacy Policy

Effective: September 1 Mar, 2025

This Privacy Policy describes how BizFlowy Corporation, Inc. and its subsidiaries and affiliates (collectively, “BizFlowy”, “we”, “us”, or “our”) collect, manage, and protect your personal information – meaning any information that relates to an identified or identifiable individual – as part of providing any services and products developed or administered by us, including without limitation our reputation management tools, messaging and communication tools, payment processing and related services, application programming interfaces, web and mobile applications, and any other services BizFlowy may offer (collectively, the “Services”). Any capitalized terms used but not otherwise defined in this Privacy Policy have the meanings provided in BizFlowy’s Terms of Service.

1. Scope

This Privacy Policy primarily covers:

• “Clients”: Companies, organizations, or other entities that have contracted with BizFlowy for the Services. When used in the context of processing personal information, “Client” may also refer to an individual acting on behalf of such an entity.

• “Authorized Users”: Employees, agents, contractors, and any other users (including, but not limited to, Developer Partners or Third-Party Providers) whom a Client authorizes to access the Services on its behalf.

• “Customers”: Individuals who are current or potential clients, customers, or patients of a Client.

Additionally, this Privacy Policy applies to individuals who visit www.bizflowy.com (the “Website”), which is part of the Services. In this Privacy Policy, “you” and “your” refer to you as the reader. How we process your personal information depends on whether you are a Client, Authorized User, Customer, or Website visitor.

By using the Services or providing us with personal information, you acknowledge that your personal information will be processed in accordance with this Privacy Policy. We may amend this Privacy Policy from time to time as described in the “Changes to Our Privacy Policy” section below.

2. Personal Information We Collect

What personal information we collect depends on your interaction with the Services. While some personal information is collected automatically or via external sources, most is collected when you use our Services. Below is a breakdown of our collection practices:

2.1 Personal Information Collected Through the Services

A. Information Provided by Clients and Authorized Users
If you are a Client or an Authorized User, we collect personal information in connection with your Subscription Documentation and your use (or prospective use) of the Services, such as:

• Name

• Address and other location details

• Email

• Date of birth

• Phone number

• Job title or role

• Content of communications (e.g., text messages, attachments, call transcripts, and voice recordings, if applicable)

• Business-related information (e.g., employer or tax identification numbers)

• Payment information via third-party service providers for processing and storage

B. Information Provided by Customers
If you are a Customer, we collect information through your use of the Services (e.g., via our Webchat widget, contact forms, review invitations, or Payments Service) including:

• Name

• Contact details (phone number, email)

• Address and location details

• Transaction information (e.g., purchase history, payment method, amounts)

• Health information (if you are a patient of a Client in the healthcare sector)

• Reviews and feedback

• Communications content (similar to those listed for Clients)

C. Website Visitors
We collect information when you visit our Website for activities such as browsing, requesting information, downloading materials, or subscribing to our media channels. This may include:

• Name

• Email

• Phone number

• Business name

• Website URL

• Job title

Some information is collected automatically when you visit our Website (see “Information Collected Automatically”).

D. Business Partners
For business partners integrating with or applying to integrate with our Services, we collect relevant contact details and information as part of your application process.

2.2 Information Collected Automatically

We automatically collect certain information when anyone uses our Services, whether as a Client, Authorized User, Customer, or Website visitor:

A. Usage Information:

• Traffic data, location data, logs, and communication records (e.g., call times, durations, completion statuses)

• Inferred or derived data generated by our systems (e.g., summaries from AI features)

B. Widget Information:

• Data collected from embedded widgets (e.g., Webchat) on third-party sites, including page visit details and device information.

C. Device Information:

• IP address, browser type, operating system, device identifiers (e.g., MAC address), and push notification tokens

D. Information from Linked Accounts:

• If you link a third-party account (e.g., Google), we may collect profile information, photos, and usage data in compliance with the third party’s policies.

E. Cookies and Similar Technologies:

• Data about your device and browsing activity collected via cookies, web beacons, and similar technologies (see “Cookies and Similar Technologies”).

F. Customer Proprietary Network Information (CPNI):

• For U.S. Customers, certain telephony-related information (e.g., call records) is collected in accordance with applicable regulations. CPNI is used solely for providing our Services and is not used for marketing purposes.

2.3 Information Collected from Other Sources

Depending on your relationship with BizFlowy, we may collect personal information from third-party sources, including marketing and service partners, identity verification services, and publicly available sources.

2.4 De-Identified Information

We may receive or create de-identified information that can no longer be associated with an individual. Such information is not subject to this Privacy Policy.

3. How We Use Personal Information

We use your personal information to provide and enhance our Services and manage our business operations. Specific uses include:

3.1 Providing Our Services

• Deliver, maintain, and improve the Services

• Determine eligibility and personalize your experience

• Analyze performance and develop analytics

• Research and develop new products and features

• Process transactions

3.2 Advertising and Marketing

• Send marketing communications about new or existing features

• Display advertisements on third-party platforms

• Estimate audience size and usage patterns

• Enable our Clients to advertise their products and services
  (For your rights regarding marketing communications, see “Your Rights and Choices.”)

3.3 Communicating With You

• Send notifications, support messages, newsletters, digital receipts, and feedback responses

3.4 Legal, Compliance, and Security

• Enforce our Terms of Service and other legal rights (e.g., detecting fraud and spam)

• Comply with legal obligations (e.g., anti-money laundering, know-your-customer)

• Secure our network and systems against security incidents

• Investigate and prevent fraudulent or unlawful activity

• Establish, exercise, and defend legal claims

4. Disclosure of Your Personal Information

We may share your personal information with third parties as follows:

4.1 Providing the Services

• Share information with Clients and their Authorized Users to deliver the Services

• Share information with third-party integration partners when instructed by a Client

• Share information with service providers (e.g., hosting, IT, payment processing) who assist in delivering the Services

• Share information with subsidiaries and affiliates for the purposes described in this Privacy Policy

4.2 Legal, Compliance, and Security

• Disclose information when necessary to protect our rights or property, enforce our agreements, investigate fraud or security breaches, or comply with legal obligations or governmental requests

4.3 Sale, Acquisition, Merger, or Other Asset Transfers

• In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Similar Technologies

BizFlowy and selected third parties may use cookies, pixels, and similar tracking technologies to collect information about your device and usage patterns for the purposes described in this Privacy Policy.

5.1 Tracking Technologies

• Cookies: Small text files stored in your browser for session or persistent tracking

• Other Technologies: Pixels, tags, and embedded scripts used for tracking interactions

5.2 How We Use These Technologies

• Provide and enhance the Services (e.g., authentication, personalization)

• Store preferences and settings

• Analyze and monitor usage patterns

• Improve our products and services

• Support targeted advertising and security measures

5.3 Your Choices

A. Browser Settings:

• Control cookies through your browser settings (see http://www.allaboutcookies.org).

B. Targeted Advertising:

• Opt out of interest-based advertising via our cookie management tool (“Manage Preferences” or “Do Not Sell or Share My Personal Information” links).

(Please note that opting out is specific to the device and browser used.)

6. Retention

We retain personal information as long as reasonably necessary to provide the Services and meet legal and business requirements. The retention period depends on the nature, sensitivity, and legal obligations related to the personal information collected. Generally, Client data is retained for the duration of our agreement with the Client plus a reasonable period after termination.

7. Your Rights and Choices

We strive to give you control over your personal information. Depending on your relationship with BizFlowy, you may be able to manage your information directly via the Services or by contacting us.

7.1 Managing Information

For Clients and Authorized Users:

• Access, update, or correct your account information by logging in or contacting us at privacy@bizflowy.com.

• Submit requests for access, correction, or deletion of your personal information. (Note: Some records may be retained for legal or operational reasons.)

For Customers:

• Direct your requests regarding personal information to the Client through whom you provided the data.

7.2 BizFlowy Communications

• We may send you various communications, including marketing, account updates, support messages, and transaction-related notifications. You may opt out of marketing communications as described in the messages.

8. Security

We implement reasonable security measures (administrative, physical, and technical) to protect your personal information. However, we cannot guarantee complete security. You are responsible for maintaining the confidentiality of your account password. We strongly recommend enabling multi-factor authentication.

 9. Client Practices and Links to Other Sites

This Privacy Policy applies only to the information collected through BizFlowy. Our Clients are independent third parties with their own privacy policies. We are not responsible for the privacy practices of these third parties. Likewise, if you visit third-party websites via links on our Website, please review their privacy policies as they may differ from ours.

 10. Children

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at privacy@bizflowy.com so we can remove that information.

 11. Data Transfers

Our Services are primarily hosted in the United States. If you access our Services from another region with different data protection laws, your personal information may be transferred to and processed in the United States. We use appropriate safeguards to ensure your information is adequately protected during such transfers.

By providing your personal information, you consent to its transfer and processing as described in this Privacy Policy.

 12. Location-Specific Disclosures

12.1 Australia

If you are accessing our Services from Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply. BizFlowy is committed to complying with all applicable privacy laws in Australia.

12.2 California

For California residents, the following table summarizes certain categories of personal information we collect, their sources, and how we use and share them, in compliance with the California Consumer Privacy Act (CCPA):(Note: The actual personal information collected depends on your interaction with our Services.)

12.3 Canada

If you are located in Canada, you have the right to review, correct, delete, or limit the use of your personal information as permitted by Canadian privacy laws. Contact details for the Office of the Privacy Commissioner of Canada are provided on our Website.

13. Changes to Our Privacy Policy

BizFlowy may update this Privacy Policy periodically. The date of the last revision is indicated at the top of this page. If we make material changes, we will notify Clients and Authorized Users by email to the primary address on file. It is your responsibility to ensure that we have an up-to-date, active email address and to review the Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our data processing practices, or our compliance with applicable privacy laws, please contact us at:

Email: privacy@bizflowy.com
Mail: BizFlowy Corporation, Inc.
Attn: Legal Department

If you are a user with a disability or supporting someone with a disability and are having difficulty navigating this Privacy Policy, please contact us at the email address above.

Copyright © 2025, BizFlowy